Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns (if applicable)
For products which are not broken but the customer wants to return because they changed their mind about the purchase.We accept return of products.
Customers have the right to apply for a return within 14 days after the receipt of the product. and we will deduct the cost of shipping from your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
All returns must be posted back to us at the customer's expense.

Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
If you want to exchange, please contact our customer service. We can only handle the exchange of different sizes or colors of the same product.of course.customer pays the shipping cost on exchange.If you want to exchange for other goods, please directly choose to return and repurchase.
We cannot keep the items to be exchanged. If we do not have any products in stock when we receive your return, we recommend that you wait patiently or choose a refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@frankneshop.com.